Last Updated: [22-08-2026]
At KASA Holidays, we understand that travel plans can sometimes change. Our cancellation and refund terms are designed to provide clarity regarding cancellations, amendments, and refunds for Thailand tour bookings.
1. Cancellation Requests
All cancellation requests must be submitted to KASA Holidays in writing through email or another officially accepted communication channel.
The cancellation date will be considered the date on which the written cancellation request is received by KASA Holidays.
2. Cancellation Charges
Cancellation charges depend on the individual booking and the cancellation policies of the hotels, airlines, transportation providers, activity operators, and other suppliers involved in the package.
Therefore, the applicable refund amount may vary depending on:
- How far in advance the cancellation is requested.
- Hotel cancellation policies.
- Airline cancellation and fare rules.
- Transportation and activity cancellation policies.
- Travel dates and seasonal restrictions.
- Any non-refundable services included in the booking.
The applicable cancellation charges will be communicated to the traveler based on the confirmed booking.
3. Non-Refundable Services
Certain services may be completely non-refundable after confirmation or after a specific deadline.
These may include:
- Non-refundable hotel bookings
- Airline tickets or specific airfare components
- Activity tickets
- Attraction tickets
- Special event bookings
- Advance-paid transportation
- Other services specifically identified as non-refundable
Any non-refundable component will be clearly communicated where applicable.
4. Refund Processing
Where a refund is applicable, the refundable amount will be calculated after deducting applicable cancellation charges and non-refundable amounts.
Approved refunds will generally be processed through the original payment method or another mutually agreed method.
The time required for the refund to reach the customer may depend on the payment gateway, bank, airline, hotel, or other service provider.
5. Changes to Travel Dates
Requests to change travel dates are subject to availability and supplier policies.
Additional charges may apply for changes to:
- Travel dates
- Hotels
- Flights
- Transfers
- Activities
- Room categories
- Destinations
Any applicable charges will be communicated before confirming the amendment.
6. No-Show
If a traveler does not arrive for a confirmed booking or fails to use a booked service without prior notice, the booking may be treated as a no-show.
No-show charges will apply according to the policies of the relevant service providers, and the booking may be non-refundable.
7. Cancellation by KASA Holidays
In exceptional circumstances, KASA Holidays may need to modify or cancel a service due to circumstances beyond reasonable control or supplier-related issues.
Where this occurs, we will make reasonable efforts to offer an alternative arrangement or applicable refund based on the supplier’s terms and the circumstances of the booking.
8. Force Majeure
KASA Holidays shall not be liable for losses or additional expenses arising from circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, political disturbances, pandemics, transportation disruptions, or other force majeure events.
Refunds or alternatives in such circumstances will be handled according to the applicable supplier policies.
9. Important Note
Because every Thailand tour package may contain different hotels, flights, activities, transfers, and suppliers, cancellation and refund conditions may differ from one booking to another.
The specific cancellation and refund terms applicable to your booking will be communicated at the time of booking confirmation.
10. Contact Us
For cancellation, amendment, or refund-related queries, please contact:
KASA Holidays
Email: kasaholidays77@gmail.com
Website: kasaholidays.in